Course Details:

The Medical Secretary plays a fundamental role in the Health & Social Care sector. She/He is the one who builds a bond between the institution and the customer. A medical secretary’s job is a varied role incorporating dealing with patients and visitors, as well as most other secretarial and administrative duties within the healthcare centre.

Course Includes:

130 hours of theory and 100 hours practical application 24 Hours First Aid Courses: Optional

Learning Approach:

The course consists of a combination of theory and practical sessions. The practice based assignment will enable the participant to gain practical skills in a work environment. There will be an evaluation of the placement.

Awarding Bodies:

Who Benefits:

This course is suitable for new or experienced staff individuals working in medical surgeries (cabinet medical) and newly appointed secretary/receptionists.

Program Content:

Part 1: Hygiene

All concepts in link with environmental issues, external factors, food hygiene, society and hygiene (vaccination, preventive issues)

Part 2: Introduction to Medecines

This module is an introduction to basic notions and medical terms that a medical secretary needs to know. It also includes the study of the medical world and demonstrates the evolution of the medical concepts throughout the centuries.

Part 3: Communication Skills within a Medical Cabinet

This interesting module deals with the following topics:

• Communication Cycle
• Basic Communication skills-different aspects of communication
• Effective listening
• Blocks to effective listening
• Barriers to communication
• Communication in healthcare setting
• Open questioning
• Role of emotion and tone of voice
• Empathy as opposed to sympathy explained, demonstrated and practiced
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
• Communication skills and telephone skills
  
• How to deal with clients
• How to manipulate difficult customers
• How to arrange for a meeting

This chapter broadens the mind by showing how to study a text and also helps the student to enhance his/her writing skills:

• How to analyse a text and answer questions based on the text.
• How to find key words
• Practice with texts on a variety of care issues
• Reference to a text from a care publication
• Writing skills
• Use of verb tenses and sentence structure
• Paragraphs and fluency
• Trainees to comment of a text
• Research analysis
• Common errors

After the introductory session on medical notions, this chapter provides you the underpinning knowledge of medical terms.

• The law
• The individual medicine record
• Access to the medicines
• Responsibility
• The procedure - who can administer medicines
• Safety checks
• Know about at least the commonly used drugs, its uses, side effects and
• Special precautions
• Injections, including insulin
• Topical applications.

• Rules and regulations to be abided within a medical cabinet
• Knowledge of availability of doctors in order to arrange for appointments, known as time management
• Code of ethics in relation to medical secretariat
• Management of pain

• The various systems in the body & their main organs
• Basic information on the normal functions of each system
• Emphasis on the heart & blood circulation, the brain, the lungs, skin &pancreas
• Potential abnormalities

This chapter will enable you to master Word, Excel, and other Microsoft application and learn the keyboard You will be trained how to position your fingers on the keyboard and how to become fast at typing in order to attain the speed of 50 words a minute.

Part 9: Rules of Correspondence

• Know and understand how to write professionally
• Drafting Letters
• Memos
• Minutes
• And all routine tasks in link with medical secretariat and correspondence

Part 10: Health & Social 1

This module is a complete and practical guide to understand and apply the rules and regulations governing the sanitary and social sector. Deep explanation on this interesting issue

Part 11: Introduction to Pathology

This module will make you understand the predisposing factors, sign & symptoms, investigations and treatment of common disorders: Diabetes, cardio-vascular disorders, mental illness and other psychological disturbances.

• How to treat them
• Study of medical terms within this context

• Filing alphabetical order tagging
• Labelling
• How to classify and categorise documents
• Day to day administration
• Record keeping
• Report writing

Part 13:Techniques of Looking for Jobs

The main aim of this course is to guide you in your job selection. This module teaches you how to compose or create a CV, motivation letter and make you inculcate the required skills when you are going for an interview.

Part 14: Clinical Phsycology

Clinical psychology includes the scientific study and application of psychology for the purpose of understanding, preventing, and relieving psychologically-based distress or dysfunction and to promote subjective well being and personal development.

Part 15: Health & Social 2

This module proceeds with further phenomena. A sanitary and social approach of the individual towards

• his/her family,
• a handicapped person,
• an aged person,
• Social ills.

This topic will teach you how to assure the management of appointments, stocks, and display posters in waiting rooms. It will also provide you with other elements in link with this concept.

Additional Information

The government funding for all vocational courses is applicable to the candidate who is being sponsored by an employer. Hereby, the HRDC will refund 60% of total cost of the course to the employer. This sponsorship deal does not apply to self sponsored candidates.